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Privacy Policy

Who we are

Our website address is: https://cabtraining.co.uk.

This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by the law, who has access to your personal data and what your rights are.

Please review it carefully.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the controller of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.  For more information about your rights and how you can exercise them, please see the section Your Rights.

Personal Data we may collect and why.

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).

We may collect the following data about you:

  • Contact & personal details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the services that we have from time to time agreed to provide to you. Your date of birth, national insurance number, place of work (if applicable), course(s) taken and test results so that we may register you on the ITSSAR database, our governing body, to which you will be issued with a TOPS number.  This number will be printed on your certificate of basic training.
  • Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter, or telephone, through our Site, by email from our site, or any other means.
  • Transaction details: we or our third-party providers will collect information relating to transactions you conduct through our Site and for the purposes of fulfilling your orders;  However, we do not store customer card details once a transaction has been completed.

Cookies

We collect information about your use of our Site through cookies. Cookies are information that files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit.

Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Site?

The cookies we and our business partners use on our Site are broadly grouped into the following categories:

  • Essential Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section How can I reject or opt out of receiving cookies? is also an essential cookie. You may not be able to use our Site without these cookies.
  • Analytics We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
  • User Cookies We use cookies to improve your experience by remembering your preferences, so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
  • Social Sharing We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter, or Google+. Examples would be if you wanted to like or tweet about us or our products or services. Please see our Third Party Cookies section below for more details.
  • Interest-Based Advertising You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography in which you are based. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our Third Party Cookies section below for more details.

How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.

However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site.

The Help menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org.

Third party cookies

Some of the cookies described in the What Cookies are used on our Site section above is stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.

How we use your personal data

We use your personal data for the following purposes:

To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.

To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading.


We use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.

Direct marketing (excluding third parties)
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post, or telephone relating to our products and services. You can unsubscribe from our direct marketing at any time by clicking the Unsubscrib link in any of our emails or by contacting us.

To track your usage of our website, communications, products, and services
We use cookies and similar technologies to track your activity on our Site so that we can provide key features and functionality on our Site, monitor its usage, and provide you with a more personalised experienced.

To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.

To respond to enquiries, complaints and disputes
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.

To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation, and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.

Necessary for the performance of a contract and to comply with our legal obligations.

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:

  • provide you with the products and services that you have requested and have been agreed, with CAB Training.
  • communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.
  • provide and improve customer support.
  • notify you about changes to our service.

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

Necessary for the purposes of our legitimate business interests.
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

  • provide you with products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you.
  • better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you).
  • comply with our contractual obligations.
  • develop and improve our Site to enhance the customer experience.
  • train our staff so that we can provide you with a better customer service.
  • respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and
  • to ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

Who we share your personal data with

We may provide your personal data to our governing body ITSSAR

We may also disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. When determining the relevant retention periods, we take into account factors including:

  • legal obligation(s) under applicable law to retain data for a certain period of time.
  • statute of limitations under applicable law.
  • potential or actual disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

Your rights

You have the following rights regarding your personal data:

  • Rights to be informed you have the right to be provided with clear, transparent, and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
  • Right of access you have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.
  • Right to rectification you are entitled to have your personal data corrected if it is inaccurate or incomplete.
  • Right to erasure this is also known as the right to be forgotten and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
  • Right to restrict processing you have the right to block or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
  • Right of data portability you have the right to obtain and reuse your personal data in a structured, commonly used, and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
  • Right to object to processing you have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
  • Right to withdraw consent to processing if you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
  • Right to make a complaint to the data protection authorities – You have the right to make a complaint to the Information Commissioners Office (ICO) if you are unhappy with how we have managed your personal data or believe our processing of your personal data does not comply with data protection law.

If you would like to exercise your data protection rights or if you are unhappy with how we have managed your personal data, please feel free to contact us by using the details set out on our Site.

If you are not satisfied with our response to any enquiries or complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioners Office (ICO) by:

  • writing to:

Information Commissioners Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

  • calling: 0303 123 1113; or
  • submitting a message through the ICO website at: ico.org.uk

Links to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.