Conflict Resolution in the Workplace
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This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Approved by Institute of Hospitality, IIRSM & CPD – Duration 45 mins* – £35.00
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Developing Good Employee Relations
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This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.
Approved by CPD & IIRSM – Duration 45 mins* – £35.00
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Developing Teamwork
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This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Approved by CPD, IIRSM & ILM – Duration 30 mins* – £35.00
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Effective Delegation
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This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more.
Approved by CPD – Duration 110 mins* – £35.00
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Introduction to Emotional Intelligence
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This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.
Approved by CPD & IIRSM – Duration 50 mins* – £65.00
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Leadership Skills
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A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Approved by CPD & ILM – Duration 90 mins* – £35.00
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Managing Meetings
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The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.
Approved by CPD – Duration 60 mins* – £35.00
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Negotiation
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This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.
Approved by CPD – Duration 46 mins* – £35.00
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Objective Setting
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This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.
Approved by CPD – Duration 30 mins* – £35.00
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Preparing for a Job Interview
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Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.
Approved by CPD – Duration 20 mins* – £35.00
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Presentation Skills
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Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.
Approved by CPD – Duration 55 mins* – £35.00
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Problem Solving in a Workplace
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This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved.
Approved by CPD – Duration 30 mins* – £35.00
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Project Management
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This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.
Approved by CPD – Duration 90 mins* – £35.00
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Please note that listed course prices do not include VAT.
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions.
Our IOSH/CPD/Gatehouse Awards/IIRSM/Institute of Hospitality approved courses are owned by VideoTile Learning Ltd and distributed under licence